Cancellation Policy

Please be advised that by scheduling an appointment at Evergreen Massage & Wellness, you are reserving the time of a professional healthcare provider who will work with you to help you achieve your healthcare goals.

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Your therapist has blocked off this time slot exclusively for you and will not be able to treat any other patients during this period. If you are unable to keep your appointment, we kindly ask that you provide us with the courtesy of canceling and informing us at least 24 hours in advance so that we may offer the time slot to another patient on our waiting list.

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Please be aware that cancellation fees cannot be billed to insurance and the client is solely responsible for paying any no-show fees that may arise. Appointments canceled with less than 24 hours notice or no-shows will incur a $50 fee that will be charged to the credit card on file.

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It is within the therapist's right to cancel the appointment of any patient who arrives more than 15 minutes late. If the therapist cancels the appointment due to late arrival, the patient will be subject to a $50 late fee. We appreciate your cooperation and ask that you complete the intake forms thoroughly to ensure that your therapist can provide you with the most effective treatment.